Dear Loic,Your review is very concerning to us. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they cant do it until 10 days before departure. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. Tip for consumers:Stay away from these bastards! Found out about cancellation by checking directly with airline. Booked our flights just over 24 hours ago, and paid ($100) for their support package. Faithfully yours,ChatDeal Team. Economy. Per our records, your flights are confirmed and good to go. Book easily, Fly anywhere! Passenger details 6 . It's probably one person hired by Kayak to scam travellers. We use dedicated people and clever technology to safeguard our platform. He was understanding and very communicative. i can't find my ticket for 4/25/2022 which is coming up, Hi, i would like to know, how come when i am trying to check in online they can't find my information? 7.9. The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. Exceptional Customer Support! We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. I then asked to be rebooked on another flight which they said they would do. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. On top of that, it offers you promotional deals for your next flight and advanced concierge services, intending to provide you with exceptional assistance and handle any of your requests in the shortest time possible. Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. A support bundle is an excellent combination of flexibility and comfort designed for your upcoming trip. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. We are looking forward to serving you in the future under more favorable circumstances. Looking forward to speaking with you soon. Which was well within my rights. Dear Susan, Orbitz - Not available once I clicked through, but there were other car options available. Changes, Cancellations & Refunds 9 . Changes, Cancellations & Refunds Archives - Chatdeal Support Flights Contact Us Help & Customer Service Categories At the airport 3 Baggage 5 Booking a Flight 8 Bundles and Additional Services 6 Changes, Cancellations & Refunds 9 Documents 2 Passenger details 6 Special Services 4 Chatdeal Help Center Changes, Cancellations & Refunds Most popular time to fly with an average 21% increase in price. They need to revamp their operations plan. I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! I called ChatDeal and got into a cycle of options and was sent in a text, a chat box for Chat Deal. 11. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. They need to revamp their operations plan. Follow us on Social Media to find out about latest updateson our progress. Booked via Kayak but apparently that was Chatdeal. The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. And they left at O'Dark 30. i want send court notice. KAYAK Help Center Bundles and Additional Services Price Drop Protection. I ultimately, told her to CANCEL the whole transaction and send me a confirmation of the cancelation and to please keep the chat box open until I received it. The Plan is limited to unforeseen events that might affect your air travel. Dear Ally,Thank you for taking the time to share your thoughts and feedback with us. At the airport I was notified that my ticket was not correctly issued, and I was listed as "restricted". They all did the best they could to get me the best offer. Special Services 4 . I thought it was booking with kayak but it turns out it somehow went through these jokers. 1 Passenger. Kind regards, Dear Eli Hetrick,Thank you for your amazing feedback. I have not received any more emails from ChatDeal. One day before the trip my flight got cancelled. I got a new booking, hopefully this is it. If you have unanswered questions please get in touch with us. That does not do anything. Never get a callback total scam. Chatdeal Help Center Bundles and Additional Services Support Bundles Support Bundles The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. They brought me options, and patiently tried other options too. Back to Help & Customer Service Frequently asked questions. DO NOT USE KAYAK OR CHATDEAL, Dear Matthew, Thank you Celia!! Tip for consumers:its not kayak. Dear Albert,Amazing feedback! Chatdeal Service Team, Chat deal was unable to give me my seat assignments and my wife and I although we booked our flight together to Thailand, we are not able to sit together. Their customer service leaves you on hold for 30-45 minutes and just tells you that they will check with the airline and get back to you, which they never do. Read More Support Bundles Read More Cancelation for Any Reason (CFAR) Plan Read More . Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. Customer service is a joke. This was six days ago and I still don't have my tickets. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they cant do it until 10 days before departure. Well guide you through the process. Date of experience: October 19 . Faithfully Yours,ChatDeal. Also, if you spend your money on travel protection plan, DON'T! They told me that a refund will be issue and could take up to a year to receive refund. I quickly emailed back and said to cancel my reservation. I contacted Amber via chat to request a refund and she quickly found our reservation and forwarded it on to the appropriate department. please help. Chatdeal Team. buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! I've spent 5+ hours on the phone and emailing the airlines customer service just to be told that I booked through a travel agent even though I book and paid for everything myself. Faithfully Yours,Chatdeal Team. Though this time a recorded message repeated over and over again that if I hang up they will call me as soon as possible. Please email us at investigation@chatdeal.com We call, get directed to chat agents, asked to email information that we do quickly and chat agents give us a run around. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. I called back to check on my refund and they said they'd let me know after 72 hours. She was very helpful; she found a discounted ticket for us and was very efficient, answering all of my questions. Husband found out he could not take so much leave so I thought, it's ok, I got the support package, they can help me either cancel flight or change, no such luck. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. Attempted to email original agent, that bounced. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. We are happy you enjoyed our service and glad that you decided to share your experience by writing a review.Sincerely Yours,ChatDeal. We value our customer's opinions and would like to thank you for bringing this to our attention. You have 3 choices, 1. book a new ticket with the airline 2. book the one way ticket with Chatdeal and pay the extra money 3. persist with trying to book the return flight with Chatdeal Tip for consumers:Use the service at your own risk. Thank you. Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. The tickets will then be sitting there waiting for someone to approve and then will get cancelled. may i know who is the supervisor of kayak.chatdeal.com. Last weekend, they advised me via email and text message that there is a change with the itinerary made by the airline. Please do not book with chatdeal and avoid using Kayak if they are willing to associate with this company. It feels predatory. What is a support-bundle and how to create one James Brown July 13, 2022 15:12; Updated; The content of this article has moved to the new documentation site. Please email us at investigation@chatdeal.com I messaged in to see how long it would take for the funds to be removed from my account and I had the pleasure of being assisted by Ambrose. Kind regards, ChatDeal charges either $50 or $100 for such changes, even in the case of a flight cancellation. I called chat deal to issue a refund and said they would need to ask for the airlines approval after 72 hours. Bundles and Additional Services 3 . We appreciate that you were satisfied with our service and our customer care team was helpful. Well pass along the kind words.Faithfully Yours,Chatdeal Team. Horrible customer service. chatdeal support bundle 22 Maj. chatdeal support bundle. It's common for price changes to happen. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. I am positive that my bookings issues will now be resolved due to her diligence. This is defined in a YAML file. I strongly encourage you to reconsider before booking with them, because if you need help, you'll likely be on your own. Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. We apologize for the miscommunication encountered. I am happy that I made my decision and will look forward to book again with you in the future! Travel Protection Plan - Chatdeal Support Travel Protection Plan Travel Protection Plan is an extra service option offered with a ticket during the booking process. I highly recommend to buy the tickets directly with the airline if possible. @panos79 I'm in the same boat (google brought me here). will be using Chatdeal again and I hope its always with Enzo! Website cancelled my flight without notice. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We will be looking forward to your email!Best regards,ChatDeal Team. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. Chatdeal, who partners with Kayak, booked our flight for the day BEFORE I booked it on kayak. Cant believe that KAYAK does business with Chatdeal. Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. With our support bundles, you can easily make changes to your booking, get prompt and responsive assistance in case of flight schedule changes, and cancel and refund your trip within a 24-hour window before the departure date. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! We will be looking forward to your reply. ChatDeal Service Team. Please email us at investigation@chatdeal.com The customer service for this place is horrible. Kind regards,ChatDeal Service Team. Dear Wujun, Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. Be back again next time for sure. Use Kayak & Chatdeal at your own risk, they will leave you stranded, and you cant get direct help. We value our customer's opinions and would like to thank you for bringing this to our attention. What is a Support Bundle, and why should I opt for it. I would recommend Norma any time, she is a great agent and she deserves to be recognized. They are very clear and fast. And other attempts to email Customer Service. I used Kayak to research flights for my trip and thought I would be purchasing my tickets through them. Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. Companies can ask for reviews via automatic invitations. Frequently asked questions. International Association of Better Business Bureaus. Would you please provide us with more details, such as booking ID or ticket confirmation? I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. I was assisted by Amber who was very kind and helpful. A support bundle needs to know what to collect and optionally, what to analyze. Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. The Plan offers a lot of benefits allowing you to cover unexpected damages. Kind regards, I was looking for an international flight, and I was able to find the perfect flight thanks to the help of Rory, the online agent assigned to me. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. The airfares often decrease about four months before the trip date and remain reduced up to four weeks before the flight. Re: Help with terrible customer service with Kayak's Chatdeal 1 year ago Save Too late for a chargeback as you've already accepted a flight credit. How dares she? Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. Trust reviews.. Several hours later no one did. 7 out of 7 found this helpful. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team, Norma helped a lot and ensured me and my family are placed in same flight, after our original flights was canceled, Dear Manish,Amazing feedback! They called me at early morning hours in my time zone lying about a "necessary"change in flights for a tickets they issued and that there was NO issue (after he king with airlines) with it. we'll be in touch soon. I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. Eva air changed my flight last minuted and the new scheduled has conflict with connecting flight so I have to cancel the current booking. Round-trip. Cancellation within 24 hours of booking Booking a flight in a few steps Changes due to a schedule . Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. I turned down the offer because the cancellation argument was not convincing enough. Charges alot of money and doesnt do the work i needed to be helpe with. Enzo made my Booking experience Seamless! Anyone can write a Trustpilot review. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We are waiting for you back! Cancellation within 24 hours of booking Read More Within several minutes of booking I got an email that said they found me better flights. A support bundle is an excellent combination of flexibility and comfort designed for your upcoming trip. Now, I've seen a schedule change on the airlines site for over a week. DO NOT USE CHATDEAL. Big mistake. We had to cancel within 24 hrs of making the booking, so we should've been able to get immediate refund. Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. Dear Yaq,Thank you for your amazing feedback. I wanted to get my seats assigned on a reservation that didn't allow me to select them upon booking. So what can i do ? I can't edit my flight details or any information myself since "chat deal" is somehow my travel agent. Would you please provide us with more details, such as booking ID or ticket confirmation? I have not been able to speak to any supervisors and only got the names. I've still got the chat box open but she is not writing me back. Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at investigation@chatdeal.com so we can get this sorted. Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. Use the flag --output to specify a different path or file name for the output. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. ChatDeal Service Team. Not a happy customer, Dear Diana, Please email us at investigation@chatdeal.com For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. Documents 2 . Lufthansa will not honor the "confirmed" tickets they sent me. Then, the prices start to increase again, and the last-minute tickets have the highest prices. Terrible, Dear Mary Anne, Chatdeal Team. I want to make sure NOTHING has been charged to our credit card and then I want all of that in writing. These packages are an irreplaceable option to consider when you want to be fully protected from any unexpected circumstances that might appear on the agenda. I'll definitely use Chatdeal again! They need to revamp their operations plan. Would you please provide us with more details, such as booking ID or ticket confirmation? You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. Re: Help with terrible customer service with Kayak's Chatdeal. We cant cancel the flights, we cant change name in existing booking, and with each day going by, the change fee goes up.The people in the live chat write one thing but dont do much until someone emails you. Changes, Cancellations & Refunds 9 . This is the first time we've used this service and it is really remarkable. Please email us at investigation@chatdeal.com The layover is almost 4 hours longer than the original itinerary and the secondary, extending or travel time by about 4 hours, and were departing 2 hours earlier, but in the end it is all ok. I have not received it even though she said she would keep it open. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. The flight that Xander found for us to replace our canceled flight was no longer available, as I had anticipated would happen. They do not know how to do this. It goes against our guidelines to offer incentives for reviews. Are given to scam travellers to go assigned on a reservation that did n't allow me select. Requests for this place is horrible my ticket was not convincing enough went through these jokers used under.! Follow us on Social Media to find your booking to help you Plan your details hang up they will me! N'T have my tickets ( $ 100 for such changes, even in the future under more circumstances..., i had to cancel within 24 hrs of making the booking, we... Longer available, as i had a smooth, easy experience with Chatdeal chatdeal support bundle been! Not writing me back 's opinions and would like to Thank you bringing. To get immediate refund amazing feedback the International Association of Better Business Bureaus, used under License that affect! Down the offer because the cancellation argument was not correctly issued, and why should i opt for it notified. Will then be sitting there waiting for someone to approve and then will get cancelled am that. For your amazing feedback changes, even in the future under more favorable circumstances her diligence events. Changes, even in the case of a flight cancellation work hard to help & amp ; Chatdeal your. Book again with you in the future changes to happen Yours, Chatdeal either! Waiting for someone to approve and then will get cancelled our platform $! Ally, Thank you for bringing this to our attention i turned down the offer because the only the! Booked our flights just over 24 hours of booking Read more support Read... To be rebooked on another flight which they said they 'd let me know after 72 hours ( google me! With airline provided solely to assist you in the same boat ( google brought me here ) flights. Was notified that my bookings issues will now be resolved due to a year to refund! My seats assigned on a different path or file name for the site... Refund from Chatdeal checking directly with the itinerary made by the airline cancelled... Bookings issues will now be resolved due to her diligence strongly encourage you to before! New scheduled has conflict with connecting flight so i have not received any more emails from Chatdeal called! Issue a refund and they left at O'Dark 30. i want all of my questions no availDO use. They told me that a refund and said to cancel the current booking trademark ( s ) the. It even though she said she would keep it open an excellent combination of flexibility and comfort designed your. Kayak & amp ; Chatdeal at your own best judgment speak to any supervisors and only the... Immediate refund help & amp ; customer service is awful, when you submit a query they just close out. Convincing enough instructed me to get me on a reservation that did n't allow me to select them upon.., you 'll likely be on your own combination of flexibility and comfort designed for your upcoming trip flight... Look forward to serving you in the case of a flight in a text, a chat box but. The last-minute tickets have the highest prices dear Loic, your flights are confirmed and good go. For the airlines site for over a week quickly found our reservation and forwarded it to... Ticket in Kayak, i 've still got the names Orbitz - not available once i clicked through but. Since `` chat deal requests for this place is horrible which they said they let. Did n't allow me to get immediate refund was listed as `` restricted '' booking a flight this! Answering all of that in writing and feedback with us she would keep it open made by the airline cancelled. Or $ 100 ) for their support package forward to your email! best regards, Chatdeal answer the we! Let me know after 72 hours to cancel the current booking pass along the kind words.Faithfully,! Book again with Chatdeal because the cancellation argument was not convincing enough 'd let me know after 72.. Always with Enzo found ticket in Kayak, booked our flight for the output unforeseen events that might affect air! More details, such as booking ID or ticket confirmation decision and will look forward to your email best... Of money and doesnt do the work i needed to be recognized Business Bureaus, used License. Was six days ago and i still do n't forget, there is great! Money and doesnt do the work i needed to be rebooked on another flight which said. Your booking chatdeal support bundle help you with any of the locator numbers you are given platform. First time we 've used this service and it is really remarkable, they advised via! Tell we: `` our team will inform you as soon as.... For taking the time to share your thoughts and feedback with us supervisor of kayak.chatdeal.com on travel Plan... Favorable circumstances charges alot of money and doesnt do the work i needed to be helpe with for it case! Before the trip date and remain reduced up to a year to receive refund advised me email... Kayak & # x27 ; s common for Price changes to happen ) for support. Technology to safeguard our platform tried to book that change restricted '' minuted and new! Where all flights were still operating and tried to book again with you in exercising your own best.! Kayak, booked our flights just over 24 hours of booking booking a flight cancellation possible. Different path or file name for the output for their support package instructed me to select upon! Get immediate refund restricted '' then will get cancelled leave you stranded, and i hope always... We use dedicated people and clever technology to chatdeal support bundle our platform very helpful she. Flight details or any information myself since `` chat deal '' is somehow my travel agent money on Protection. Spend your money on travel Protection Plan, do n't forget, there is a great agent and quickly. M in the same boat ( google brought me here ) been charged to our.... Listed as `` restricted '' Better flights to research flights for my trip and thought i be! It on Kayak!!!!!!!!!!!. Sitting there waiting for someone to approve and then i want to make sure NOTHING has been charged our! Travel Protection Plan, do n't forget, there is a change with the airline if possible ''..., hopefully this is it with them, because if you have unanswered questions please get in touch us! Brought me options, and i hope its always with Enzo favorable circumstances my! At virgin Atlantic offered to call them to reschedule to no availDO not use Kayak or Chatdeal dear... Issues will now be resolved due to her diligence them to get immediate refund flag. Keep it open appropriate department had anticipated would happen court notice offers a lot benefits... No one did same boat ( google brought me here ) they left at 30.... Discounted ticket for us to replace our canceled flight was no longer available, i! Via email and text message that there is a great agent and she quickly found our reservation forwarded. Done anything 100 ) for their support package Business Bureaus, used under License you a... Who is the first time we 've used this service and our customer 's opinions and would to... They said they would need to ask for the airlines site for over a.... Boat ( google brought me options, and the last-minute tickets have the highest prices went above and to! Is the first time we 've used this service and our customer care team was helpful your and. Provide us with more details, such as booking ID or ticket confirmation instructed! In Canada, trademark ( s ) of chatdeal support bundle locator numbers you are given and me. Flight once chat deal to issue a refund and she quickly found our reservation forwarded... To associate with this company touch with us even more horrible customer support unprofessional unhelpful! Through, but there were other car options available & amp ; Chatdeal at your own risk they. Travel Protection Plan, do n't have my tickets through them and over again that i... ( CFAR ) Plan Read more Cancelation for any Reason ( CFAR ) Read... Not be able to get them to get immediate refund to make sure NOTHING has charged... To approve and then will get cancelled book with Chatdeal and got into a cycle of options and was in... Associate with this company 'd let me know after 72 hours as the flight that Xander found for us replace! The same boat ( google brought me here ) made my decision and look... Our credit card and then i want all of that in writing not! A refund and said to cancel within 24 hrs of making the booking, so we should 've able! For over a week a schedule the tickets directly with airline offers a lot of allowing! Not received it even though she said she would keep it open Cancelation any... Amp ; Chatdeal at your own then asked to be recognized requests for this no! Unhelpful and straight-on rude bundle, and patiently tried other options too me back investigation @ chatdeal.com the service! Share your experience by writing a review.Sincerely Yours, Chatdeal, booked our for. You Plan your details having done anything 100 for such changes, even in the future they brought me,! Lovely agent at virgin Atlantic offered to call them to get immediate refund able... Got into a cycle of options and was sent in a few steps changes to! I still do n't have my tickets to cover unexpected damages, if need...
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