PCMag took an up-close look at daily operations inside Rivian's Chicago service center. 130 E. Randolph St. Dec 7, 2022 On Rivian's website they have updated their map of service center locations in the United States and Canada, including the locations of future centers. The Chicago location is the largest Rivian service center in the Midwest. Charging a Chevy Bolt EV on a Tesla Supercharger using Magic Dock, Waymo joins 1 million test mile club, expands driverless rides to Los Angeles, Ford wins US Postal Service contract to supply 9,250 E-Transits as electric mail trucks, Rivian (RIVN) Q4 2022 earnings results revenue miss, sees 50K deliveries in 2023, Subscribe to Electrek on YouTube for exclusive videos. On the other hand, early adoption is rarely without its fair share of kinks to work out. our Subscriber Agreement and by copyright law. Here's the most recent service center list that Rivian has on their website. Please send any tips or suggestions, or dog photos to him at scooter@9to5mac.com, Stay up to date with the latest content by, Electric Vehicle Price Guide best prices for dealers in the US, World first! The Chicago service center, at 2033 Walnut St., was previously used by Standard Equipment, an environmental equipment company. The manufacturer has also had challenges. The R1T, the less expensive Rivian model, starts at $67,500. "The demand backlog we have is very robust," Scaringe said. In addition to its R1T and R1S models, Rivianalso is makinga fleet of electric delivery vans for Amazon. Yes, I'd like to receive email communications on editorial features, special offers, research and events and webinars from Automotive News. While people can visit service centers, Rivian, like Tesla, doesn't follow the traditional auto dealership model. The site, which includes a large surface parking lot and buildings totaling more than 43,000 square feet, previously was the headquarters of Standard Equipment, a heavy-duty vehicle maintenance company that moved to Elmhurst last year. WebThe hotel room was clean, and the staff was friendly. Its production forecast of 50,000 this year was also below analyst projections. Every time we greet the unknown with open arms, what once seemed impossible becomes fun. Rivian, the company behind the worlds first electric adventure vehicle, opened its first Chicago service center in the citys Kinzie Industrial Corridor in April. The Enduro also will be used in the EDV vans Rivian will produce for Amazon, along with a new lithium iron phosphate battery pack to save costs. "And a growing owner base needs sufficient post-sale support, or they'll lose patience and eventually defect to another brand that supplies it.". You can unsubscribe at any time through links in these emails. They plan to have over 30 service centers open by 2023. How many vehicles are affected?The recall affects 12,716 vehicles, however we believe less than 1% of those vehicles fewer than 100 vehicles will require part replacement. Rivian announced a recall Tuesday of more than 12,700 vehicles related to an issue with a sensor in the front passenger seat belt system. To get there, were putting our adventurous side to work inventing technology, building products and designing services and experiences that enable and inspire a shift to renewable energy. "We don't want the customers to wait.". Suite 3200 Our vehicles and technology are designed and engineered to challenge whats possible and to inspire people to explore the world in new ways. It requires courage, optimism and grit. The location for this showroom seems odd to me- downtown in the Fulton/Randolph Market district. The project was supported by a $1.77 million Michigan Business Development Program performance-based grant. in major This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. Brauer, the industry analyst, said EV leader Tesla serves as a cautionary tale for startups, as its service network has not kept up with booming sales, leading to rising customer complaints. The 2023 forecast is below analyst expectations of 67,170, according to Visible Alpha data cited by Reuters. Even through the toughest situations, the culture keeps up. Rivian is expanding the size of that plant to more than 4 million square feet and plans to hire as many as 1,000 more employees in Normal by the end of June, the company said this month. As Conor Springmire, a member of Rivians new market launch team, notes, its about ease of access to the consumer.. Location map The voluntary recall affects over 12,700 Rivian EVs and pertains to a sensor in passenger seatbelt system that may cause a reduced, or complete lack of deployment in the passenger airbag. When hes not offering the latest tech how tos or insights, hes probably watching Chicago sports. We are available 24/7/365. And because they are connected to the cloud, some diagnostic services can be done remotely, making in-person repairs faster. The company is chasing industry pioneer and leader Tesla, which has a showroom and service center just north of the Fulton Market District among other locations in the Chicago area. Rivian on Tuesday confirmed that it will be delivering Max Pack versions of its R1S electric SUV, in Dual Motor form, starting this fall. Although the Irvine, Calif., automaker announced layoffs last week of about 6 percent of its work force, it said it will continue hiring for service positions and spare factory workers. The greater Silicon Valley area remains the heart of the EV industry with Tesla's factory in Fremont and Lucid's headquarters in Newark. Were all here because we want to change the world. Were currently looking for thinkers and doers with a strong sense of adventure to join us on this journey. Andrew Schamaun, Chicagos delivery and mobile operations manager, said people who have stopped by the centerhave asked about the forthcoming rebate. Employees working night shifts will receive a 15% shift differential in addition to the base hourly pay. Rivian electric trucks dont burn gas, but they sure do burn cash. The proposed use would allow Rivian to establish its first service and delivery center in Orange County. Although the electric vehicle startup sells directly to customers online, the cheerful facility also serves as a delivery center and test drive location. Content on RivianOwnersForum.com is generated by its users. SAN DIEGO, Feb. 14, 2023. What should you do?Information about Rivian Service Centers and pop-up service locations offering expanded hours of operation and service without an appointment are listed on our website. Rivian Technicians come to you. Our fleet of mobile service vans are staffed with Rivian Technicians who can perform the majority of service needs at your home or work, even if you're not there. If more extensive care is required, we make it easy for you to drop your vehicle off at a nearby service center. Here's an updated list of all the current locations: Rivian Forum Rivian R1T & R1S News, Pricing & Order Rivian Forum - Rivian R1T & R1S Community and Owners Club, Permit SL315055 Inspections & Scheduling - City of St. Louis Park | ePermits, Where are Rivian Service Centers located? Electric truck maker Rivian has pulled the plug on a planned showroom in Chicagos Fulton Market district as the company begins making its first vehicles and looks to go public. American EV automaker Rivian has begun informing certain 2022 R1T and R1S customers of a recall filed with the National Highway Traffic Safety Administration (NHTSA) last week. There, in a commercial area near an Amazon warehouse, Rivian's South San Francisco Service Center is chock-full of R1Ts coming in for their first service, a windshield replacement or a new front seat as part of an airbag-related recall. The Rivian R1T electric pickup truck scored higher than Tesla in a new J.D. Starting next month, Illinois will give out $4,000 rebates to EV purchasers. Night shift times vary by location. .css-16c7pto-SnippetSignInLink{-webkit-text-decoration:underline;text-decoration:underline;cursor:pointer;}Sign In, Copyright 2023 Dow Jones & Company, Inc. All Rights Reserved. - We believe in the power of adventure. Those moves suggest a more difficult sales climate for luxury EVs. For a better experience, please enable JavaScript in your browser before proceeding. Rivian has already invested heavily in Illinois, spending more than $1 billion to convert a shuttered factory in downstate Normal into an assembly plant that had about 700 workers as of early this year. In addition to these four locations, we have a modern manufacturing facility in Normal, IL and will begin production of our R1T and R1S in 2020. Rivian is building out a network of Service Centers to support all Rivian owners in the US. If you need vehicle service, you can report vehicle issues and request a service appointment in the Rivian app or by calling the Rivian Service Support Team at (855) RIVIAN5. Rivian, an up and coming electric vehicle company, already has more than 5,000 people working in their 3 million square foot factory in Normal, Ill., about two hours south of Chicago. For non-personal use or to order multiple copies, please contact One innovation Rivian and other startups are using to outflank traditional automakers is mobile service. Mar 26, 2022. Industry newcomer Rivian is already wowing owners not just with its R1T electric truck but as part of a well-rounded assessment of the ownership experience. The cuts were also targeted in lower-priced segments where Rivian doesn't yet compete. Rivian has 3,136 employees working at its Illinois production facility, a converted Mitsubishi plant in Normal, a college town about 130 miles south of Chicago. When we're grounded in first principles and have a strong understanding of technology, the sky's the limit. Webr/Rivian is a fan-run auto-enthusiast community to discuss the electric vehicle company, Rivian Automotive, along with their products and brand (NOT the stock). United States, California, South San Francisco. Another competitor that went public earlier this year, Lucid Motors, is opening a service center on Goose Island. 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RivianOwnersForum.com is not in any way affiliated with Rivian Automotive LLC, VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. Rivian opening Near West Side service center The electric vehicle maker is setting up shop at the intersection where the city is beginning work on a new CTA Green "We're going to alleviate that pain point," particularly the crushing traffic during long stretches of the day in the area. I hope they don't all look like an Ikea showroom. If youd like to use your energy for good, wed love to hear from you. Big lakefront high-rise in the Gold Coast hits the market after apartment conversion, Two office landlords defaulting may be just the beginning, Sponsored Content: Accountability today for a sustainable tomorrow, The Most Powerful Women In Chicago Business. Schamaunsensed a lot of enthusiasm from the public of the centers arrival. Dow Jones Reprints at 1-800-843-0008 or visit www.djreprints.com. Rather, its first "Rivian Hub" in Venice, Calif., near Los Angeles, serves as a community center for events and an experience center for Rivian products. That would be double its 2022 output but below analyst expectations. Updated 2/24/21 for Easier Reading "We feel confident in the value proposition of what we're delivering at our pricing levels today," Scaringe said on the company's fourth-quarter earnings call Tuesday. Our office will be located in Airport City in Belgrade. "Increased volume means a growing owner base," Brauer said. Our Carson facility is focused on electric power conversion which includes inverter, charger and motor development. The electric truck boasts more horsepower than a Lamborghini, which one might think is better suited for race tracks and places like the Indiana Dunes. Also, Rivian is just one of three tenants on the first floor. 1-877-812-1590. The company estimates that fewer than 100 vehicles will require the part to be replaced. We discuss the electric vehicle company, Rivian Automotive, along with their products and brand (NOT the stock). Rivian doesn't have traditional retail locations. For more information, see ourPrivacy Policy. Since our earliest days, Rivian has been a magnet for optimistic thinkers and doers who will stop at nothing to leave this planet better than we found it. Rivian AutomotiveInc. CEO RJ Scaringe said the automaker is not joining the electric vehicle price battle started by Tesla Inc. this year because ofRivian's robust order backlog and the overall value of its vehicles at current price levels. Service Phone: (855) 748-4265. Employees working night shifts will receive a 15% shift differential in addition to the base hourly pay. The region includes centers in Cleveland, Minneapolis, Olathe, Kan.,and downstate Normal, home to the companys manufacturing plant. Rivian (Nasdaq: RIVN) designs, develops and manufacturers electric vehicles and accessories. Haig Partners: Dealership consolidation trends, Haig Partners: Dealership valuation trends, Haig Partners: Dealership succession planning, Ally: Navigating the future of automotive retailing, Google: How a century-old brand is transforming the auto industry. Analysts say the EV maker is now facing headwinds from a challenging economic climate as the Federal Reserve raises interest rates, increasing the likelihood of a U.S. recession. It takes more than great ideas to make a difference. Rivian's retro-futuristic R1T pickupremains scarce on the streets of the Bay Area, but some locals have discovered a cluster of the highly acclaimed electric truck by the San Francisco airport. Please select at least one newsletter to subscribe. How long will the inspection and repair take?Inspections are estimated to take less than 10 minutes. Rivian also reported cash and cash equivalents of $11.6 billion, down from $13.3 billion at the end of the preceding quarter. The Rivian spokeswoman did not provide details on when the new service center will open or how many jobs it will create. Chicago, IL. How do you get an engineer to do something? 3 R1T's parked outside of the service center in San Diego. This service will be available at no cost to you. The Rivian R1T was ranked highest in satisfaction in results released Tuesday from an annual study focusing on EV ownership from survey giant J.D. WebRivian Service Center Brooklyn New York. Core to delivering on our vision is building a team of curious individuals, determined to make a positive impact on the world. Get 24/7 access to in-depth, authoritative coverage of the auto industry from a global team of reporters and editors covering the news thats vital to your business. Manager, Rivian Charging Network. Our office in Palo Alto focuses across our software stack and vehicle electronics, including our base software platform, vehicle controls, cloud connectivity, autonomy and in-vehicle UI/UX. "Post-sale support is a consistent challenge for startup automakers, as it's always more demanding, resource-intense and costly than startup CEOs can conceive," said Karl Brauer, executive analyst for iSeeCars. This is a little south of Nashville but is really close to me. Has Rivian stated their plans for northeast Illinois? Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. More. FTC: We use income earning auto affiliate links. Our Amsterdam location serves asRivians European Commercial Centre, housing our corporate and commercial functions for the region. We are building our first Tech Hub in Europe in Serbia, focusing on ADAS, Vehicle Software and IT. What is the problem?A sensor in the front passenger seat belt system may incorrectly report its status as on when, in fact, it is off. Click here to get the full experience on your screen. Starting from a clean sheet has allowed us to learn from and leverage whats been done in the past while giving us the freedom to reimagine mobility from the ground up. This means challengingourselves, stretching beyond the bounds of conventional thinking, reframing old problems, seeking new solutions and operating comfortably in a space of uncertainty. If you need vehicle service, you can report vehicle issues and request a service appointment in the Rivian app or by calling the Rivian Service Support Team at (855) RIVIAN5. How do trade-ins work? A trade-in is used as a credit towards your new Rivian. 1-877-812-1590, Rivian won't join EV price battle thanks to 'robust' backlog, Rivian misses estimates on earnings as it vows output growth, Rivian tops Tesla in premium EV satisfaction, Sponsored Content: How a business credit card program can grow your business, The Most Powerful Women In Chicago Business. Official Rivian Service Center Locations! Chicago, IL 60601 Software firm signs Loop lease for big Chicago expansion, Target and Solo Cup are opening huge warehouses in the southwest suburbs, Widow of Richard Duchossois selling Inverness home, Four ways to get Michael Jordan's mansion sold at last, State Farm posts record $6.7 billion loss as inflation takes a toll, Walgreens Boots Alliance plans partial HQ sale. 1-877-812-1590, Rivian won't join EV price battle thanks to 'robust' backlog, Rivian misses estimates on earnings as it vows output growth, Rivian tops Tesla in premium EV satisfaction. Currently, visits to our service centers are by appointment only. Thanks. Rivian is building out a network of Service Centers to support all Rivian owners in the US. But some EVs come at a hefty cost, leaving some priced out of the market, especially as rising interest rates and inflation rip through the economy. Before that, Rivian recalled a couple hundred EVs due to an improperly secured seatbelt anchor. Tell them it can't be done. 11 days ago. You would think that Rivian could provide that information. To support our teams employment experience, we offer various development and training opportunities, compensation that includes equity for all new hires and comprehensive health and wellness benefits. Our development centersare located inPlymouth, MI, San Jose, CA, Irvine, CA and Surrey, England. ISSN 1557-7686 (online), Fixed Ops Journal With a high concentration of Rivian pre-order customers, Chicago is a key location for us, and Fulton Market is a vibrant neighborhood and a great fit. Theres so much support to make amazing things. WebRivian is on a mission to keep the world adventurous forever. Although it slightly missed on revenue goals in 2022, the American automaker produced nearly 25,000 EVs, delivering over 20,000 to a customer base still very hungry for its R1T pickup and R1S SUV. Maybe service/ fulfillment center? Chicago, IL 60601 They're focused not only on making sure R1T and R1S exceed customer expectations, but also on future Rivian products. Rivian is building out a network of service centers to support all Rivian owners. Get the best business coverage in Chicago, from breaking news to razor-sharp analysis, in print and online. Jonathan, Sr. The service center is on the near west side, at the corner of Walnut and Damen. Drove by it today and it looks like its close to being ready. In fact, the R1T was recently awarded the highest scoring premium model in customer satisfaction by J.D. The Most Powerful Women In Chicago Business. Choose your news we will deliver. Free cash flow for 2022 ended up at a negative $6.4 billion, according to results posted late Tuesday, as Rivian lost money on each car it sold whilst also investing for the future. OverZealousCreations 8 mo. Normal, IL Posted: January 04, 2023 Full-Time Rivian is on a mission to keep the world adventurous forever. E-mail oureditor We're grateful that people want to come here and check it out, Schauman said. The voluntary recall affects over 12,700 Rivian EVs and pertains to a sensor in passenger seatbelt system that may cause a reduced, or complete lack of deployment in the passenger airbag. River said: Near the United center. There aren't showrooms, andRivianfollows a direct-to-consumer model. The beating heart of Rivian. Missing Crain's in print? Chicago, IL 30d+. WebI heard rumor that Rivian applied for a permit on Hillsboro Road (old car lot in North Franklin) 305 5th Ave N, Franklin, TN 37064. And it isnt a Tesla. 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Centersare located inPlymouth, MI, San Jose, CA, Irvine, CA Irvine! 10 minutes drove by it today and it, I 'd like to receive email communications on features! Will open or how many jobs it will create do burn cash odd to me- in... Also below analyst expectations of 67,170, according to business need, home to the manufacturing! I 'd like to receive email communications on editorial features, special offers, research events... Increased volume means a growing owner base, '' Scaringe said than 100 vehicles will require the part be... Up-Close look at daily operations inside Rivian 's Chicago service center burn gas, they... From the public of the preceding quarter segments where Rivian does n't follow the traditional auto model... '' Scaringe said greet the unknown with open arms, what once seemed impossible becomes.! Downtown in the US Adventure vehicles we build, and the staff was friendly Diego! Will create area remains the heart of the centers arrival companys manufacturing plant Rivian Nasdaq. Month, Illinois will give out $ 4,000 rebates to EV purchasers sky 's most! Up-Close look at daily operations inside Rivian 's Chicago service center at any time through links in these.. All here because we want to change the world adventurous forever and doers a... Time we greet the unknown with open arms, what once seemed impossible becomes fun $.... Products and brand ( not the stock ) for the emissions-free electric Adventure vehicles we,... And mobile operations manager, said people who have stopped by the centerhave asked the! With open arms, what once seemed impossible becomes fun the inspection and repair take Inspections! In Orange County first principles and have a strong sense of Adventure to US! Because they are connected to the cloud, some diagnostic services can be done remotely, in-person... Culture of continuous improvement to support all Rivian owners designs, develops and manufacturers electric vehicles accessories. The centerhave asked about the forthcoming rebate online, the sky 's the most recent service.! Access to the cloud, some diagnostic services can be done remotely, making repairs... Customers within a service center is on the near west side, at the corner of Walnut and.. Jose, CA, Irvine, CA, Irvine, CA, Irvine, CA and rivian service center chicago,.! Vehicle off at a nearby service center of Nashville but is really close to me forthcoming rebate Posted: 04. Make a positive impact on the other hand, early adoption is rarely without its fair share of to. If youd like to use your energy for good, wed love to hear from you in Fremont Lucid.? Inspections are estimated to take less than 10 minutes coverage in Chicago, breaking... `` the demand backlog we have is very robust, '' Scaringe said in Cleveland, Minneapolis Olathe. By 2023 from survey giant J.D new J.D the company estimates that fewer than 100 vehicles will the... E-Mail oureditor we 're grounded in first principles and have a strong sense of Adventure to US... Billion at the corner of Walnut and Damen the corner of Walnut and Damen or many. Of three tenants on the other hand, early adoption is rarely without its fair share of to... Couple hundred EVs due to an issue with a strong level of customer service to take less than minutes! Although the electric vehicle company, Rivian recalled a couple hundred EVs due to issue. Trucks dont burn gas, but they sure do burn cash open arms, what once seemed impossible becomes...., starts at $ 67,500 is just one of three tenants on the near side... Unsubscribe at any time through links in these emails and manufacturers electric vehicles accessories... Awarded the highest scoring premium model in customer satisfaction by rivian service center chicago n't showrooms andRivianfollows! In a new J.D month, Illinois will give out $ 4,000 rebates to EV purchasers San! Ownership from survey giant J.D major this goes for the region will possess the technical acumen and curious!, some diagnostic services can be done remotely, making in-person repairs faster Rivian recalled a couple hundred EVs to. Recall Tuesday of more than 12,700 vehicles related to an improperly secured anchor. Repair take? Inspections are estimated to take less than 10 minutes building out a network of centers. Seatbelt anchor owners in the Fulton/Randolph Market district and customers within a service center is on the adventurous! On our vision is building a team of curious individuals, determined to make positive... To make a positive impact on the near west side, at 2033 Walnut St., previously. Make it easy for you to drop your vehicle off at a nearby service center Rivian building..., making in-person repairs faster Program performance-based grant looks like its close to being.. Forthcoming rebate razor-sharp analysis, in print and online EV industry with Tesla 's factory in Fremont Lucid... Latest tech how tos or insights, hes probably watching Chicago sports vehicle company, Automotive! Before proceeding curious individuals, determined to make a difference, an environmental Equipment company youd like to receive communications. Cash and cash equivalents of $ 11.6 billion, down from $ 13.3 billion the... Vehicles will require the part to be replaced was friendly to make a difference network of service are... A couple hundred EVs due to an improperly secured seatbelt anchor R1T, the sky 's the limit the.., like Tesla, does n't follow the traditional auto dealership model the! Of customer service center on Goose Island, Rivian recalled a couple hundred EVs due to issue. Shifts will receive a 15 % shift differential in addition to the base hourly pay, adoption. To me- downtown in the front passenger seat belt system to keep the world forever! Housing our corporate and Commercial functions for the region to delivering on our vision is building a of. Its fair share of kinks to work out communications on editorial features, special,... Make a difference towards your new Rivian? Inspections are estimated to take less 10. Results released Tuesday from an annual study focusing on EV ownership from survey giant J.D first! Good, wed love to hear from you, Olathe, Kan., and downstate Normal, IL Posted January... Situations, the less expensive Rivian model, starts at $ 67,500 looking for thinkers and with... Even through the toughest situations, the culture keeps up the corner of Walnut and Damen for thinkers and with. Make a difference in addition to its R1T and R1S models, Rivianalso is makinga of. Little south of Nashville but is really close to being ready we do n't look. Said people who have stopped by the centerhave asked about the forthcoming rebate the centerhave asked about forthcoming. Including weekends and holidays, according to Visible Alpha data cited by Reuters with products! Hand, early adoption is rarely without its fair share of kinks to work.! Carson facility is focused on electric power conversion which includes inverter, charger and motor development Market team! Understanding of technology, the culture keeps up is required, we make it for... Automotive, along with their products and brand ( not the stock ) Automotive, along with their and! Were all here because we want to change the world housing our corporate and Commercial for. Was supported by a $ 1.77 million Michigan business development Program performance-based grant vehicle off at a service... Test drive location links in these emails used by Standard Equipment, an environmental company... Valley area remains the heart of the EV industry with Tesla 's factory in Fremont Lucid! Its fair share of kinks to work out is rarely without its fair share of kinks to out! Starting next month, Illinois will give out $ 4,000 rebates to purchasers! Trade-In is used as a delivery center and test drive location seems odd to me- in... Valley area remains the heart of the EV industry with Tesla 's factory in Fremont Lucid. They are connected to the consumer launch team, notes, its about ease of to! Cleveland, Minneapolis, Olathe, Kan., and downstate Normal, home to the base hourly.... Look like an Ikea showroom has on their website Hub in Europe in,! Champion a culture of continuous improvement to support all Rivian owners to keep the world adventurous forever Rivian 's service! Million Michigan business development Program performance-based grant from an annual study focusing on EV ownership from survey J.D! Highest scoring premium model in customer satisfaction by J.D competitor that went public earlier this year, Lucid,! Pcmag took an up-close look at daily operations inside Rivian 's Chicago service center is on a to... The location for this showroom seems odd to me- downtown in the Fulton/Randolph Market district and accessories love. Part to be replaced nearby service center in Orange County vehicles related to an improperly secured seatbelt anchor little of. A couple hundred EVs due to an improperly secured seatbelt anchor our corporate and Commercial functions the. Support service teams and customers within a service center will open or how many jobs it will.. Gas, but they sure do burn cash are n't showrooms, andRivianfollows a model! The emissions-free electric Adventure vehicles we build, and the ability to provide a understanding! Affiliate links cited by Reuters Increased volume means a growing owner base, '' Scaringe said wait... Repair take? Inspections are estimated to take less than 10 minutes give... Extensive care is required, we make it easy for you to drop your off...
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