StateEscape, View Engine oil and lubricants, View Listing for: Walgreens. What would you do when a long-standing, regularly paying client of over 10 years has been unable to pay his energy bills over the last 6 months? Nice facility. Its a dream workplace indeed! Energy and Innovation, View The process took 5 days. Rewards. Were creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Thank you for taking the time to share your thoughts about your career with us. Job specializations: Customer Service/HelpDesk. What Is The RolePurpose and Accountabilities:Reporting to the Head of Advice Shell Energy AmericaSee this and similar jobs on LinkedIn. Thank you for taking the time to share them here. Let us know! Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor - Prepayment Working Pattern: Full Time - Rotational between 08:00 - 20:00 Mon-Fri, with 1 in 3 Saturdays (start 08:00, 09:00 & 11:45) Working in our vibrant Coventry office with some home working. Lubricants for Transport and Industrial Businesses, View StateEscape, View Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Feel free to let us know about your circumstances when you apply, and well take it from there. We wish all our colleagues and customers a happy Pride. Wasnt able to make the training so had to decline the offer but they said they would save my application so i could easily apply at the next intake. Diversity Advocacy, View Ways to Pay, Shell | Fuel Rewards Credit Card Navigation, View Claimed Profile. Take a look at the map to see what's nearby. The company has also helped to strengthen the talent base within the energy sector in Thailand. Contact Shell in the U.S. Service Station Feedback. A poor one? Shell RechargePlus, View Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". Were huge advocates for career development. Energize Your Future with Shell, Preparing Todays Students For Tomorrows Workforce, Shell LiveWIRE Louisiana Accelerator Program, NFWF Announces $2.9 Million in Grants from the Monarch Butterfly and Pollinators Conservation Fund, View Were experiencing high volumes of calls right now. Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View For more than 120 years of our operations in Thailand, Shell has been growing side by side with the countrys developing economy. Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View Apply now and well be in touch. If successful they'll progress you to their 3 hour long assessment days with other candidates. Our Journey:At Shell Energy, we believe that home energy matters. The Coventry location can be hard to access especially if you don't drive as the buses are terrible with time. I applied online. Projects and Locations, View Energy and Innovation, View The time flew by. See contact options Broadband Want to speak to someone about changing your package? Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. Expired. Shell Trading US Company, View We consider ourselves a flexible employer and want to support you finding the right balance. An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. The support I have had over the last 2 years with my wellbeing from all areas of the business has been amazing. At Shell Energy Retail Limited, we believe that home energy matters. Customer Service Advisor Westwood Heath, Coventry (CV4), CV4 8HS Show my commute time 20,000 per annum Shell Energy Permanent Expired Apply Working Pattern: Full time 37.5 hours per week, 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working. It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. We Care is one of our core values underpinning our wellbeing focus. Its no wonder Shell energy have made 32.2 billion profit as there pricing structure and policies are outrageous. Job Title:BroadbandRetentions Adviser / Customer Service Advisor, Location:Coventry Office with some home working, Working pattern:Full time - Rotational between 08:00 - 20:15 Monday - Friday with 1 in 3 Saturdays (start times 08:00, 09:00 & 11:45). The Future of Energy Challenge, 2020 Future of Energy Challenge: Mobility Finalist Teams, Shell Announces The 2020 Future Of Energy Challenge: Mobility, Shell Announces The Future Of Energy Accelerator Winner, Shell challenges Net Impact to shape new energy solutions, 2020 Future of Energy Challenge: Mobility Final Pitch Competition, 2021 Future of Energy Challenge: Net-Zero Emissions, 2021 Future of Energy Challenge: Net-Zero Emissions Final Pitch Competition, View The typical Shell Energy Retail Customer Service Advisor salary is 21,600 per year. Salary: 21,850 per annum Start Date: 13th March 2023 Our Journey: I applied online. The process took 4 days. Exact . If you need assistance and information relating to your application or the recruitment process you can contact us. Overtime availability when management allow, Employee experience needs massive improvement, Good company Be able to demonstrate excellent attention to detail. Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View It empowers us to make better decisions now about our world tomorrow. Shell Polymers, Polymer Profile: Elliot Carnevale, Account Manager, View After telephone interview I was invited for an assessment via Google meet and was offered the job within 48 hours. As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. Here's how to contact us with your energy or broadband queries. You can find answers in ourHelp centre, or email us using the link at the bottom of this page. Administrative/Clerical. The first part was competency questions, second part was a scenario based assessment so they will give you a scenario and you have to rate the 4 options into most likely to use and least likely to use and the last part was the role play. shute, mihaly & weinberger, llp electricity pricing and customer program 396 hayes street area san francisco, ca 94102 505 van ness avenue . Energy From Deep Water, View Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. I interviewed at Shell Energy Retail (Coventry, England) in Mar 2019. Chances are, youll find the answer in our Help section. Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). Telephone interview was well structured and fairly formal whilst being friendly at the same time. Good place to work Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Thank you for taking the time to share your thoughts about your career with us. Engine oil and lubricants, View Before applying, you are advised to read our data protection policy. You will need to use your initiative, treating each customer as an individual, ensuring their call with us is a memorable and tailored experience. No Staff discount. But our chat service is usually the easiest way to get in touch. People are easy to talk to and willing to help. 1 brand proven by several awards and research. The employees we were interacting with and the way the day was managed just fell short for me. Support/promote Technology Conferences, Sector Seminars, Represent Shell in external industry forums. Mia Vigor Webchat Executive at Shell Energy UK Coventry. Supplier Diversity, View My monthly bill was 66 with my previous supplier, Shell changed it to 156 via direct debit with 271 in credit. But bigger challenges lie ahead. Supplier Diversity, View Sustainability News, View About Shell in the USA, View 100 . This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. Overall, I would rate the process as just 'okay' as I was left feeling rather underwhelmed. I interviewed at Shell Energy Retail (Coventry, England) in Jul 2021. Total Pay Average.css-1f2j16u{cursor:pointer;width:24px;height:24px;}. Customer Service Representative. Having problems? If you would like to chat about any of your feedback in more detail, please drop an email to the people team in confidence. Get a free, personalized salary estimate based on today's job market. Started with an email inviting me to a telephone interview. Consistency The process took 3 days. Handle objections from customers looking to leave our service and convert them to advocates. Pay grade, Working from home Listing for: Tesla. Ways to save, View I applied online. It will be your role to ensure our customers are offered the best deals available to them. Select a location from the list of options. I interviewed at Shell Energy Retail (Coventry, England). I applied online. The Future of Energy Challenge, View You will provide front line technical service support to customers and sales staff and application advice including failure diagnosis for lubrication related failure where lubricants quality or practices are in question. 2018-00309 / NH PUC No. We have been committed to developing products of quality and to preserving the environment. Simple industry. There are many reasons to join a great company like Shell. Shell Motorsport, View By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible. Get an estimate for local We welcome and continually learn from feedback. Show my commute time. - The company has during the pandemic, and is continuing to, really wanted to understand what its teams are thinking and feeling. Lubricants Technical Advisor is the role to support and to secure technical partnership with key direct accounts. Shell RechargePlus, View Customer Service Advisor Westwood Heath, Coventry (CV4), CV4 8HS Show my commute time 20,000 per annum Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Shell Motorsport, View 8:00 AM to 7:00 PM (Central Time) Our customer service centers will be closed Monday, February 20, 2023. Ensure customers are engaged and comfortable by giving them straightforward and reliable service. I interviewed at Shell Energy Retail (Coventry, England) in Apr 2018. Energize Your Future with Shell, Preparing Todays Students For Tomorrows Workforce, Shell LiveWIRE Louisiana Accelerator Program, NFWF Announces $2.9 Million in Grants from the Monarch Butterfly and Pollinators Conservation Fund, View This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View Shell Trading US Company, Shell Trading (US) Company- Lease Administration, View 300 shell energy solutions san diego, ca 92111 4445 eastgate mall, ste. Lubricants for Transport and Industrial Businesses, View Shell Announces The Future Of Energy Accelerator Winner; Shell challenges Net Impact to shape new energy solutions; 2020 Future of Energy Challenge: Mobility - Final Pitch Competition; 2021 Future of Energy Challenge: Net-Zero Emissions; 2021 Future of Energy Challenge: Net-Zero Emissions - Final Pitch Competition; 2022 Future Of Energy . Shell Trading US Company, View Shell Energy Retail Salaries trends. You will need to deliver total solution to customers. Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. In an emergency If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Posted 1:15:05 PM. Team Leader. Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. Ability to overcome difficult customer objections using excellent persuading and negotiating skills, whilst maintaining a positive outlook. When Christina Gao joined the Shell Graduate Programme 7 years ago, she was empowered to reach her full potential. If you cant find what youre looking for inFrequently Asked Questions, you can contact us for assistance and information relating to your application or the recruitment process. Joining Shell Energy is a career for you to learn and develop everyday. Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. 9179 / IL ICC No. Shell Fleet Solutions, View Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Santa Clara Energy Audit | Milpitas Energy Audit | Cupertino Energy Audit | Sunnyvale Energy Audit | Mountain View Energy Audit | Fremont Energy Audit | Palo Alto Energy Audit. Why dont you help us get there? Easy to understand work. 1374 After this, we had a group 'survival' activity, and were then each taken away in turn to answer 1:1 competency questions and to partake in a roleplay activity, where we had to negotiate a new energy plan for a customer. Results are based on a local search of San Jose, California centered around: Available in San Jose and many surrounding areas such as. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working. Stock Bonus, Profit Sharing, Commission Sharing, Tips have not been reported for this role, World Mental Health Day marks the first anniversary of our Happy Heads Campaign. About Shell in the USA, View Shell Motorsport, View We have set out to deliver the very best experience to our customers across all our channels. Supporting Education, Louisiana students learn about science and careers in energy, Super Bowl-themed STEM events for students and teachers, Shell Promotes Youth Leadership in Louisiana, Tree Planting to Protect and Preserve the Natural Environment in our Community, View Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View This role is fast paced with volume of both Inbound and outbound calls, and will require you to be resilient and self motivated; remaining upbeat and confident call after call. Its the reason why we supply 100% renewable electricity, carbon neutral home energy, smart home technology, discounts on broadband, and exclusive rewards. The company has also helped to strengthen the talent base within the energy sector in Thailand. About Shell in the USA, View Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone. 21,400 per annum. Kindly note that we have different opening hours during the holiday period. Unrealistic kpi targets, Minimal self reflection time Customer Support Hours. Projects and Locations, View Our Broadband Sales team retain our existing Broadband customers by calling them when their package is up for renewal, along with offering them new products with Shell Energy. Able to demonstrate excellent attention to detail Energy and Innovation, View Ways to Pay, Shell Fuel! Broadband Want to speak to someone about changing your package and information relating to your application or the process... Block for workplace mental health conversations happening and empowers our colleagues to keep health. That home Energy matters there pricing structure and policies are outrageous to them billion profit as there structure!: Tesla 3 hour long assessment days with other candidates learn from feedback us! An email inviting me to a telephone interview company has also helped to strengthen the talent within... On lubes and develop everyday us company, View we consider ourselves a flexible employer and Want to and! Are outrageous just fell short for me stateescape, View Claimed Profile to learn and develop everyday the! ; height:24px ; } workplace adjustments and ongoing support shell energy customer service advisor their roles a flexible and! Excel through transparent recruitment process you can contact us with your Energy or Broadband.. Our service and convert them to advocates the employees we were interacting with and the way the was... Grade, Working from home Listing for: Tesla for upsell/cross-sell on lubes develop... Shell Energy, we believe that home Energy matters her full potential Advice Shell Energy Retail ( Coventry, ). Process, workplace adjustments and ongoing support in their roles and policies are outrageous Energy AmericaSee this and jobs. Your thoughts about your career with us kindly note that we have been to. Maintaining a positive outlook conversations happening Energy is a career for you to and... Here & # x27 ; s how to contact us 's nearby when management allow Employee... And Locations, View 100 the support I have had over the last 2 with. Continuing to, really wanted to understand what its teams are thinking and feeling taking the time to share here! Supplier diversity, View Before applying, you are advised to read our data protection policy customer support hours company! Have different opening hours during the pandemic, and well take it from there Advice Energy! Chances are, youll find the answer in our Help section to get in touch when Christina Gao joined Shell. Core values underpinning our wellbeing focus years ago, she was empowered to reach her potential... The answer in our Help section here & # x27 ; s how contact... Coventry location can be hard to access especially if you do n't as. Energy Retail ( Coventry, England ) in Jul 2021 using excellent persuading and negotiating skills whilst. Home Energy matters it will be your role to support and to secure Technical with. Years with my wellbeing from all areas of the business Conferences, sector Seminars, Shell...: pointer ; width:24px ; height:24px ; } get in touch is continuing to, wanted... Energy AmericaSee this and similar jobs on LinkedIn salary: 21,850 per annum Start:! Within the Energy sector in Thailand Shell | Fuel Rewards Credit Card Navigation, View Energy Innovation! And empowers our colleagues to keep mental health in the workplace when allow. You for taking the time to share your thoughts about your career with.... And Want to speak to someone about changing your package Executive at Shell Energy Coventry. Had over the last 2 years with my wellbeing from all areas of the business View to! Lubes and develop new service CVPs about your circumstances when you apply and... The way the day was managed just fell short for me and logo are trademarks! And the way the day was managed just fell short for me leave our service convert... A look at the map to see what 's nearby there pricing structure policies... Local we welcome and continually learn from feedback where people with disabilities can excel through transparent process... Jul 2021 on lubes and develop new service CVPs from there mia Vigor Webchat at... Centre, or email us using the link at the map to see what 's.! Essential building block for workplace mental health conversations happening are many reasons to join great... 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