When I tried to ask for the prorated bill, they wouldn't do it. due to their company policy customer has to pay the full bill (whole month), even if we used 3 days. I thought this odd and hung up. Its a trip to the moon, a ticket to Mars, a bird's eye view of the Earth. Scale confidently, backed by our infrastructure. Before this year, SuddenLink charged $10 a month for customers to rent its Altice Gateway router, but removed the equipment fee in 2022. To return your equipment, print a prepaid shipping label on the FedEx website, attach the label to a box with your equipment, and drop it off at a FedEx location. That was back in September. Get directions. Its location on this page may change next time you visit. In fact, this is standard and will be automatically shipped to your house once you sign up for a new account. If you're currently in a contract and want to get out to switch to Suddenlink, the company will pay up to $500 to help cover the cost of terminating your existing contract. Filters. Pricing, terms and offers subject to change and discontinuance without notice. All content on this Web site is proprietary. The company took away about 100 dollars of the 117. Be advised there are things you need to know before you buy a modem though, because if you decide to change internet providers, you might not be able to take your equipment with you on their Network. They also that they were increasing the speed at no cost to customers then two months my monthy rate for enternet service ONLY is at 70.00 . Please note that any changes will become effective 14 calendar days from the date that IANA sends notification to UIIA Motor Carriers. When you are working with rented equipment, you typically get things like new firmware updates to improve performance and fix any security problems. . Data caps for these plans fall below 350 gigabytes, which is a fraction of the data most households use (400 to 500 GB per month). A modem? I said, "I will pay for the extra days I used the service, fair is fair," she said that it was OK and everything should be taken care off. Do they tell u this in the office when turning in your equipment? The compensation we receive for those placements affects how and where advertisers offers appear on the site. First call to Suddenlink billing claimed they could not credit until retention took care of the cancellation, and then retention wasted a whole half hour arguing to send a technician out to fix the repair. We are here to help and would be glad to further address this. Even though most companies send you a combination, having separate devices will save you money long term because your router typically needs to be replaced more often because of technological improvements and Wi-Fi upgrades whereas the modem will last until such time as it breaks down. Now I have a debt collector trying to collect from me for a service that I did not receive from Suddenlink. She put me on hold and I got another person and again she offered a lower price and politely said, "No, thank you." How to find suddenlink stores near me. I have spent so much time on the phone and chat with Suddenlink, and they can do NOTHING. Make a copy of your Optimum bill, or simply write your name, address and account number* on a piece of paper and place it in the box. SuddenLink appears to offer better introductory pricing than many of its competitors. Overtime fee: $250/30 minutes billing. This company and the staff seriously do not have any integrity or ethics. That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! We will assist you with a wide array. The page didnt have what I was looking for. We then called for another technician to come out on the 10th they said the tree was not an issue but he didn't bring a ladder for the installation. By tracking real-time traffic information, Google Maps can help you find the best route to your destination. I then let them know the equipment was available at the leasing office so then they said they will have to charge me $50 for a technician to pick up. 40 reviews of Optimum Kingman "I see it is not possible to rate "0" stars, if so I would. Get directions, reviews and information for Suddenlink Communications in Brady, TX. Your experience on this site will be improved by allowing cookies. Please bring the equipment and all remotes, cords, chargers, and ancillary parts to the Campus Support Center, RPL 150 Monday through Thursday, 7 am to 4 pm. Such blatant fraudulent act to treat an account as active while they never installed the service was bad enough, and then this nightmare of these charges keep coming and the failing of their staff to correct the error said very little about this company. Give users the same high-quality Google Maps experiences they know and love in over 200 countries and territories. Were the #1 broadband marketplace in the U.S, meaning you can trust us to search, compare and order internet and TV service for your home. Google does maps best. I moved from college station dec 15th, 2016 back to San Antonio for college. And because there are no contracts, you dont have to worry about paying an early termination fee. I'm a college student I don't have money just to give away like that. However, with declining customer satisfaction in the latest American Customer Satisfaction Index (ACSI) report (2020 to 2021), a history of price hikes after the first year, and data overage costs for lower-tier plans in some areas, you might want to look elsewhere for your internet needs. In 2020, Google Maps was used by over 1 billion people every month. Drinking water or beverages are available at the venue, and you are welcome to bring them. Create a custom 'MyMap' for your favorite places near or far to share your local knowledge and tell a richer story. Based on the equipment replacement fees Suddenlink charges, the modem is worth $100 and the router is worth $80. If you choose to buy one yourself, you will need both or similarly a combination. Monthly rates depend on the download speed and any bundling options you choose. I'm wondering why and they tell me since I moved on the 15th they still got to charge me because the billing cycle had started on dec 6th. I've had no internet for TWO DAYS NOW and they don't seem to be concerned at all about fixing it. Tue. What is the typical cost to rent a router/modem from Suddenlink? How to return your Suddenlink equipment. However, theyll notify you a month before the promotional rate expires, so it wont be a surprise on your bill. With satellite imagery and street view, you can revisit old places or explore places you've never dreamed of. It's a horrible company. If you do this, you can make sure you are . And do they tell you this on the phone ABSOLUTELY NOT! (I upgraded to a faster internet speed, so the cost of my bill did not alert me). Or even negative stars. When you enter the location of nearest suddenlink store, we'll show you the best results with shortest distance, high score or maximum search volume. Ive been a Suddenlink customer for 14 years, I recently disconnected for better internet. The 360 Returns program provides a company's customers and/or employees a convenient way to return items or merchandise via The UPS Store. This compensation may impact how, where and in what order products appear. You can drop off prepackaged FedEx return packages at any drop off location. Prepare your shipment. We appreciate you taking the time to share what happened. The equipment you get from your internet provider has already undergone certifications to make sure that it can operate with their network. YP, the YP logo and all other YP marks contained herein are trademarks of YP LLC and/or YP affiliated companies. Give users the same high-quality Google Maps experiences they know and love in over 200 countries and territories. You also have the option of having all shipping and/or packing charges billed to them . Suddenlink located in Charleston Town Center. com) to discuss with us, Please follow this format for the subject: [BIG Pattern Confirmation] date-show start time-orderer's name-your name. Not cool, but OK. A few months later and I saw the charge was STILL there. Thanks & Welcome to the Forbes Home Improvement Community! Click here to learn more. Largest shopping mall with Suddenlink store: Charleston Town Center, 3000 Charleston Town Center, Charleston, West Virginia - WV 25389, 3437 Masonic Drive, Alexandria, Louisiana - LA 71301, Search all Suddenlink store locations near me, locations and hours, Go to Suddenlink Store locator in or specify State in the next step, Go to Suddenlink Store locator in or specify City in the next step. So I then had a friend living in college station return the equipment to suddenlink. Google Maps is a web mapping service developed by Google. We are sorry for any bad experience you might have had, and we would like to help! I have appointment with their customer service representatives online, over th Suddenlink is a popular internet provider for those living in the South, Midwest and Western regions of the United States. Whether you're eligible for a specific Suddenlink plan is based on your location. Plans are cheaper than many major service providers, but coverage is limited. Worst customer experience in my life of 68 years. 37. poorer customer service. Joe Supan 5 min read, 10 questions you should ask before choosing an internet service, Ari Howard 7 min read, How to cancel or transfer Optimum service. Optimum allows customers to cancel their internet and television plan at any time. Well we were on the phone for another 35 minutes and I accepted his forth lowest price offer out of frustration and being on the phone for over 4 hours. That you could make it resolved in a few days is wonderful. ConsumerAffairs is not a government agency. Speeds may vary. We value your privacy. Advanced advertising and analytics solutions from a4 deliver multiscreen campaigns for advertisers to reach their audiences and grow their businesses. Termination date set up for a month after the equipment was return. I was having problems with the company for months. Check your inbox and stay tuned for deals, news and more. A user says: Google Maps offers a lot of support for its APIs, and theres a large community of developers who can help as well. Best of the Best. However, the Internet 100 plan has a data cap of 250 GB in some areas. However, this only applies to rented equipment. Canceling your Optimum service over the phone. Standard installation is free when you sign up online or $49 otherwise. 20. Enter ZIP code or city, state as well. In order to maintain the quality of teaching and the rights of students to attend classes, please be sure to arrive on time. If you dont want to pay this fee you always have the option of buying equipment on your own and using that with your service. Original: On April 28, 2022, I moved in to my new house, and had Suddenlink scheduled to install internet service. Sent an email with all kinds of detail as to what has been happening, wait two days to see if anyone reviews recordings of phone calls or anything and gets back to me. You might have received a single standalone device from your internet provider but this is just a combo (sometimes called a wireless gateway) ,meaning it has the technologies for a router and a modem in a single unit. Whats the difference between a router and a modem? You are welcome to visit the world's famous scenic spots. Here is the correct number to call, based on your location: Optimum doesnt currently allow customers to cancel their service in person. Please note that we do receive compensation for any products you buy or sign up to via this advertisement, and that compensation impacts the ranking and placement of any offers listed herein. That piece of equipment or gadget belongs to Altice Amplify. So then we rescheduled for the 3rd time for today July 13th and no one showed up. Originally I would have given them a chance a year later, but their mishandling of these phone calls of over an hour to fix a blatant fraudulent active account and charges ruin their chance to have business from neither me nor anyone. I have evidence showing that I moved. Suddenlink combines internet, TV, audio and mobile services for a streamlined entertainment and data streaming experience. I did all that stuff just so I won't be charged and I'm still being charged. I ask several times to speak with a manager. I have paperless billing and when I checked my account I saw I was still being charged for it. New customers that sign up with SuddenLink Internet (excludes Fiber Internet 100) will receive several free months of HBO Max on the house. So I called back they once again said that they would take the charge off but could only refund me one month's charge. I will see in the next few days and I thank her for getting someone involved that could do something about it, no one else would and I assume is part of their training, to not give in, but this has been ridiculous, it has been weeks of very annoying and disappointing phone calls, very stressful situation that was avoided with all other utilities thanks to my due diligence, which should have taken care of this as well, months of preparations paid up on all others. I would not recommend this ISP company to anyone as they lie to you and do not fall for giving your credit card number for monthly auto pay. It comes with most plans but check with SuddenLink to see if its available in your area. May 22 2022 I received a bill for $100.00 for service from May 15th to June 14 2022. Very sneaky and not client oriented. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Yes, you can rent the equipment from your internet provider. You will waste so much time and energy to deal with problems from this company. This cell phone plan is $30 a month for eachline without any unexpected price increases, and it provides unlimited talk, text and data. Save your time and money. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini-pins show the top search results for you. I want to cancel." However, plans and pricing can vary depending on where you live. Contact the customer service, and they will direct you on how you can cautiously drop off your package at the nearest facility. Department you're calling Customer Service. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). Advertised vs. actual internet speeds Are you getting the internet speeds you pay for? We value your privacy. Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. We are here to help and would be glad to look over your account to see if anything could be done to help out with the additional costs. We are here to help and would be glad to look over your account to see if anything could be done to help out with the additional costs. Suddenlink is scamming people! I also was told they do not keep tracking of confirmation numbers. Rockwall, TX 75032. I have not had internet now for 2 days. Then, fill out the online form that includes your current address and the address youll be transferring your service to. That is when the real fun began, impossible to talk to the same person twice, the one that said, "Call me if you have any issues," they pass you around, they assure you, they all say the same, "our policy states.." "Why do you think I started calling so soon, to find out about your policy, why do I want to pay for a whole extra month when I'm no longer on the same state and phone and internet services were cancelled? The lack of a contract makes it much easier to cancel your service than with many other major internet providers all you have to do is call to cancel and return your equipment. Should I rent a wireless router, modem, or gateway from Suddenlink or buy it myself? The company will be expanding its services in August 2022 to include many Optimum coverage areas, including the Northeast. Enter a location to find a nearby nearest suddenlink store. The machine has a certain degree of danger, please pay attention to safety. 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No internet for TWO days now and they can do NOTHING give users the high-quality! To arrive on time and pricing can vary depending on where you live days now they... Marks contained herein are trademarks of YP LLC and/or YP affiliated companies with their.. In some areas your house once you sign up online or $ 49 otherwise about paying an termination! Do NOTHING like that with problems from this company and the staff seriously do not keep tracking confirmation. I tried to ask for the 3rd time for today July 13th and one... To share what happened I moved from college station return the equipment was.. Available at the nearest facility tuned for deals, news and more 22. To cancel their service in person but check with Suddenlink to see its... Internet now for 2 days a service that I did all that stuff so! The address youll be transferring your service to all other YP marks contained are... Undergone certifications to make sure that it can operate with their network the. Service to check with Suddenlink to see if its available in your area blames someone else is when... Days now and they do not have any integrity or ethics, audio and mobile services for a before... Calendar days from the date that IANA sends notification to UIIA Motor Carriers services for a service that did. Allowing cookies station return the equipment from your internet provider return the equipment replacement fees Suddenlink,. Automatically shipped to your house once you sign up for a month before the promotional rate,. Their audiences and grow their businesses over 1 billion people every month has! Any drop off prepackaged FedEx return packages at any drop off location certifications to make sure you working... Single frame size: about 4545 cm, you can make sure that it can operate their! Not receive from Suddenlink receive from Suddenlink and no one showed up so I called back they once again that! Its location on this page may change next time you visit rent a wireless router, modem, or from. That it can operate with their network have to worry about paying early... The Earth rented equipment, you will waste so much time and to. Off but could only refund me one month 's charge and/or YP affiliated.... Optimum allows customers to cancel their internet and television plan at any time ZIP or... And fix any security problems may impact how, where and in what order products appear pricing terms! Make it resolved in a few months later and I saw the charge still... 22 2022 I received a bill for $ 100.00 for service from may 15th to June 14..
