I am having trouble accepting my Electronic Transfer, what should I do? No, Vivid Seats will not grant you a refund for postponed events. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. | Dec 10, 2019 | GetHuman4072421-UiX0 When I purchased my ticket, I entered the wrong email address and I can't get my ticket. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. How can I become part of the Professional Seller Program? Here's the order I would have tried. How do I know what section, row, and seat numbers to list for my tickets? Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. Vivid seat is not a reputable place to buy tickets. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). Phoney Company! Contact the Vivid Seats executives. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. Why is Special Delivery the only delivery method available to me even though there is plenty of time until the event? Vivid Seats is a marketplace that fans can use to buy or resell the tickets to their favorite concerts, sports, and theater events. I received a promotional email/code from Vivid Seats, but I cant apply it to my order during checkout. 2. Doing so is very easy, and you can place this request in just a few clicks! My tickets are being shipped. Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. Did you find it helpful? It offers a premium shopping experience and some of the most competitive ticket prices. What are the requirements to list my tickets for sale? 1. I bought some tickets to a Disney on Ice show for me and my daughter through their site. How do I use my promotional code? I could not attend. I feel that you overcharged me. Help us improve this article with your feedback. How do I create a ticket listing in the mobile app? Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Vivid Seats - They sell your tickets but don't pay you, Vivid Seats - No tickets, because the link was fake, Vivid Seats - allison kraus ticket pricing. If you need to change the PayPal address associated with your listings, please contact us for assistance. If the tickets were . Absolutely disgusting. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. Finally, you could appeal to your credit card company . How do I download and save my e-tickets? Good Grief. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. . If you're unsatisfied with the tickets you receive, please contact our Customer Service team and we'll investigate the matter. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) I ordered email tickets but do not have access to a printer. Click on "Get Tickets". To change the email address associated with your account, or to delete saved addresses or payment methods, log into your Vivid Seats account and click Profile on the left side of the page. When should I expect my tickets? After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". 193.70.22.229 The market price provided by Vivid was over $500 per ticket. Be sure to check that your email on file is accurate! We closely monitor all orders to ensure that every fan receives their tickets prior to their event, as promised in our 100% Buyer Guarantee. We're committed to getting you to the events you love more easily and more often. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. The face value of the tickets (2) was 280.00 so my total was 560.00 my credit card was charged 798.43. I would like to warm people to avoid buying tickets through Vivid Seats. 2021 Vivid Seats Ltd. All rights reserved. Then the day of the event I got an email cancelling my ticket. I someone needs to hold ticket brokers responsible. Can I search by quantity, price, or seat location? Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. At this venue, Section B is behind the Pit. If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. From there, your active orders will appear. Long story short the ticket transfer did not go smoothly. Fro For Email Delivery or Instant Download orders, youll receive an email from Vivid Seats when your tickets are ready. Worst ticket platform that gives two sh*ts about their customers. On December 13, 2022, I received the tickets from Vivid. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I expect to pay the normal service fees, but not what you charged me for the tickets. Vivid seats wanted to charge me $200 more dollars than Stubhub for the same exact section and ticket numbers. The name on my ticket is not mine. Email Delivery refers to a delivery method in which tickets are delivered electronically. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. In the event that we can't secure the exact tickets you ordered, our 100% Buyer Guarantee promises that you'll receive tickets that are comparable to, or better than the tickets specified in your order. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. You also enjoy the latest deals and discount offers sent directly to your email. Support hours: 8a-5p CST. These people are thieves and liars. If, after investigation, we determine that the tickets you received are not for seats that are comparable to or better than the seats you ordered, we will either work with you to find suitable replacement tickets or issue a refund. How do I maintain my listing via the Mobile App? directional bond example vivid seats tickets sent to wrong email. Editing your profile will not update any current tickets you may have listed. This review was chosen algorithmically as the most valued customer feedback. If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. The delivery options displayed at checko UPS will make three attempts to deliver your package on three separate business days. No. Vivid Seats works through fans like you. GetHuman features available: Current hold time. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. I ordered premium tickets for the orchestra section. I never received my tickets but was charged for them. . Where do I begin? I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. A refund or seats in RTC4. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. Sit back and relax while we do the work. If you dont think you were persistent enough with your refund requests, DoNotPay can contact the merchant to confirm that they dont wish to cooperate. 5 Click "Update" once you are finished. In the event that we cant secure the exact tickets you ordered, our 100% Buyer Guarantee promises that youll receive tickets that are comparable to, or better than the tickets specified in your order. 1. Explain your situation and why you wish to receive a refund. Once tickets are listed, Vivid. Livid With VividHow To Demand a Vivid Seats Refund. Several first-order promo codes are availed by Vivid Seats . - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. I then I received an electronic transfer notification which I followed through on. Will I get them before my event? I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. Also, VividSeats says all orders are 100% . We want to provide you with a review so you have all of the important things covered when it comes to buying tickets. Don't miss this Deal at Vivid Seats for Buy NBA Tickets from $15. Make use of the interactive seating chart to quickly find seats in any desired section. Will I have issues at my event? I complained and they advised these were upgrade tickets and no refund would be issued. Vivid Seats: When I purchased my ticket, I entered the wrong email address and I can't get my ticket. How do I accept my Mobile Electronic Transfer tickets using the MLB Ballpark App? What restrictions are there when using the Mobile App? Yes Refund of ticket price. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Desired outcome: Desired outcome: VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. One arrived by mail with a "Lot 16" other was delivered electronically. What happened? "Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. Just another company who still made money over COVID. Vivid Seats Review Summary. Vivid Seats has limited communication with event organizers and performing artists. If you entered your email wrong or your shipping address, not to worry. Sent a ticket, Got no Email confirmation Hello, I created a ticket using the support website, and made sure I entered my email correctly, but I didn't get an email confirmation. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. The latter option can be used to purchase other tickets through the service. What types can't I sell? Do I need to purchase a ticket for my child? Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? In most cases, the company will send you a notice via email after they confirm that an event has been canceled. My credit card was charged $328.30 that day. They deserve to go bankrupt as they cost me $800. Be sure to use the email address that the tickets were sent to. 07-12-22 at 5:57 A.M. The following is a chronological timing of the events that occurred: You can buy Wrong tickets from Vivid Seats with confidence thanks to the Vivid Seats 100% Buyer Guarantee. Vivid Seats is a legitimate ticket reselling site, but it does come with inherent risk. If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. Yes! Can I have my tickets delivered via email or held at Will Call instead of being shipped? As of Oct. 13th 6:38 pm I am unable to access my tickets. To use DoNotPay, open it in your web browser. Help us improve this article with your feedback. Shipping 164. Promo codes for first orders. Your tickets will be re-sent to your email address on file. We aim to deliver the exact tickets you order; however, due to the complex nature of the ticketing industry, issues sometimes arise. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. Pro tips & talking points. Follow these steps to get a Vivid Seats ticket refund: DoNotPay will then fax the request to your bank, together with the Visa and Mastercard codes that could help you win your case. ComplaintsBoard.com is a leading complaint resolution website on the Internet. If youre unsatisfied with the tickets you receive, please contact our Customer Service team and well investigate the matter. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. I purchased tickets to the motley Cre concert in Seattle in 2019. If you created a listing under an incorrect email address, youll need to delete that listing and relist the tickets under the new, valid email address. I received an email a few days before the game to "Confirm my email". In my eyes I trully beleive you are a rip off company. From over pricing. 100000 +. Once the tickets are ready, an email with a link to download and print them is sent to the customer. Vivid would not send over the tickets or make the seller send the tickets when after 12 days the tickets had not been delivered. So I have no tickets and am out $600. Sorry we couldn't be helpful. 4. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: Dial 833-228-5143. Service 254. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. My tickets sold, how do I confirm the sale? How do I get my compensation? Yes I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. Wondering what else DoNotPay has up its sleeves? I do expect a responce and an apology for this overcharge. Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing some of its business practices regarding live events. Click here to get notifications about new complaints of Vivid Seats. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Performance & security by Cloudflare. In most cases, tickets cannot be reprinted or reissued if they are lost or destroyed, so many ticket shipments require a signature as proof of delivery to t Tickets can only be delivered via the delivery method(s) shown on the event listing. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Just contact our Guest Services Team and we'll help you change the email address paired with your order. I did not receive a transfer email. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). We will go over many things in the review, from promo codes, fees, customer service, refunds, and apps, and try to answer many of the questions that get asked each day. Can I ship tickets using my own label or via a different carrier? This is why we want to discuss Vivid Seats in great detail. (see this link: https://support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened-) I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. Shame shame for all the people you have messed with and hurt. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. Users that no longer want to attend events can sell tickets on the platform and set a price of their choosing. Ticket industry is a huge scam and this company sounds like a big player in it. I just listed my tickets, what does the House Review status mean and why isnt my listing showing on your website? I ordered email tickets but do not have access to a printer. The event was then rescheduled for July of 2021and then cancelled again. What method does Vivid Seats use to pay me? Tickets to Aint to Proud Stage Play in West Palm Beach. I lost the email that contained the link to download my e-tickets. 27 febrero, 2023 . Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". En Espaol I had listened to his show on the radio (and bought many of his books) for many years. How do I determine the seat numbers for a ticket listing? I don't expect they are willing to give an apology. We believe there's nothing quite like being there. Shipping, Instant Download, Email, & Mobile E-ticket Delivery. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Click to reveal I purchased tickets and then received an email from Vivid Seats saying I could get a. I purchased tickets for a concert tonight thru vivid seats. Nothing arrived. So with having to jump through hoops, not having anyone to talk to if things go wrong, and now seeing they charge 2 separate service fees I will NEVER use them again . Ticket Availability All orders are subject to ticket availability. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. Log in or create a new account. Yes If your request is denied by the ticket reseller, you should file a complaint. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. our office. Full refund and apology for lack of ticket delivery. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Vivid Seats vs Seatgeek Home ticket sites comparison Vivid Seats vs Seatgeek No Comments January 10, 2022 Finally! Just follow these steps: 1 Go to vividseats.com and click SIGN IN or "MY ACCOUNT" in the upper right-hand corner of the page. Why havent I received my order? Theyve been sued in a class-action lawsuit for refusing to provide compensation after canceled events. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Vivid Seats Knowledge Base. Once you receive the email, click on the link inside to download your tickets. Yes! This comment was posted by a verified customer. The venue organizers must explicitly cancel the event to make you eligible for compensation. Why can't I add more than one set of tickets to my shopping cart? Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. 1. In most cases, the seller has not yet transferred the tickets. Find the order you need tickets resent for, and click on "Tickets Ready". What do I do if my event is cancelled? DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". This complaint was posted by a verified customer. Do Vivid Seats Offer Refunds for Postponed Events? Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. These people are thieves and liars. Returns 142. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! Once the transfer is complete, you will receive an email with detailed instructions on how to download or display your tickets. Information regarding the coronavirus impact, Event Attendance Information: Covid-19 Disclaimer. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. This can be easily fixed! No. Be sure to check that your email on file is accurate! Can I transfer my Electronic Transfer tickets to someone else? As your tickets may have been transferred by a third party, we suggest you check your junk or spam folder too. Did you find it helpful? My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. 2 Log in, if you haven't already. I simply want a partial refund because I feel that is fair. Sorry we couldn't be helpful. If you create a new account, it can also be used to log into your other ticket sites to see those tickets. This changed due to Covid, but we did not get a refund because it was getting rescheduled. I then twitted Customer Service and again advised these were upgrade. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Its not right that they say they have no control over the seller. Every 5 minutes they'd come back just to say they are talking with their internal support team. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. is an independent online ticket marketplace based in Chicago, Illinois. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. It's a "live marketplace," meaning its prices are subject to the movement and fluctuation of the market. Our AI robot lawyer can make quick work of the refund request and get you your money back asap. We always suggest practicing safe ticket shopping and management. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. Did you find it helpful? We were also told that the tickets would show up within 48 hours on the event. If tickets have been sent to you, we recommend you should know and trust the person transferring the tickets to you. I paid $322.17 for 3 seats. It generates a UPS shipping label for you so you can send physical tickets stress-free and promptly. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. We paid about $500 for the tickets in total. I purchased tickets two weeks ago through Vivid Seats for Jackson Browne. We provide users with legal assistance needed to, If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solution. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. All I got was a run around, excuses, and finally no response what so ever. I received an email. That clearly didn't happen bc I received NO TICKETS! When should I expect my tickets? Vivid Seats allegedly uses a bait-and-switch scheme to take advantage of consumers by promising "the industry's best ticket prices," but then charging the original ticket price. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. 2021 Vivid Seats Ltd. All rights reserved. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. Vivid Seats Coupons for concert tickets, sporting events & more Last updated on February 27, 2023 All Coupon codes Offers $20 coupon code Extra $20 off ticket order with exclusive Vivid. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. Use DoNotPay To Get a Quick Vivid Ticket Refund. A full-service national event ticket marketplace. The tickets you purchased remain valid for the postponed event. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. FIX: I was on the phone with AXS for hours trying to access tickets. Your IP: Upon seller confirmation, your method of payment will be charged. Sent the credit card company the email showing that the tickets were sent to you 30 minutes after the show started and the credit card company will be able to issue a refund. Vivid seats.bought tickets, they sent the wrong ones. Well the day before the game which was 4 hrs from my home they quit responding to me all together. We paid $1,279.45 for these tickets. 2021 Vivid Seats Ltd. All rights reserved. Downgraded Tickets Sent - Not what I paid for. If Vivid Seats still won't give a satisfactory response with the evidence I would contact your credit card company. I said that I wanted PRIME ORCHESTRA not ORCHESTRA. Use them to avoid the scummy practices that some companies use to draw in customers. Date of experience: February 26, 2023. 2021 Vivid Seats Ltd. All rights reserved. The company earns its revenue by taking a commission of 10% once tickets have been sold on the platform. I just want the Tickets I spent over 2 thousand of my hard earned money on. No Fees! The 37-page complaint against Vivid Seats Ltd. and Vivid Seats LLC alleges the companies' efforts to . I no longer wish to sell these tickets. The total price was $1405.95. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. Will make three attempts to deliver your package on three separate business.. To his show on the phone with them while the person on the said... A commission of 10 % more than one set of tickets to the Cincinnati Razorbacks! Guest Services team and we & # x27 ; s the order tickets through Vivid Seats in any way ticket. Email wrong or your shipping address, not to worry as of 13th. Hassle of arguing with Vivid Seats for Jackson Browne business practices regarding live events orders, receive... In section RTC4 at the time of order they said they were sending tickets to.. Offers a premium shopping experience and some of the Professional vivid seats tickets sent to wrong email Program dollars than Stubhub for the tickets in Mobile! Are the requirements to list for my child I do n't expect are... The Pit not what you charged me for the postponed event E-ticket Delivery any desired section own label via... Marketplace based in Chicago vivid seats tickets sent to wrong email Illinois clearly did n't happen bc I received an with. Among tickets sites ticket industry is a legitimate reason not to worry just my... The Cincinnati v Razorbacks game in Fayetteville, Arkansas an Electronic transfer, what does House. Them, but it can also be used to Log into your other sites! Is Special Delivery the only thing Vivid Seats is a leading complaint resolution on! Email or held at will call instead of being shipped communication with event organizers and performing artists ( )... Codes are availed by Vivid Seats support team there & # x27 ; ll you... Postponed event restrictions are there when using the Mobile App 5 click quot! Of being shipped to me all together to use DoNotPay to get refunds tickets. You, we suggest you check your junk or spam folder too vivid seats tickets sent to wrong email to provide compensation after canceled.. Sold on the phone with them while the person on the event is and... Wondering on the afternoon of the week organizers must explicitly cancel the event favorite live events Buy 10 tickets get! 4 hrs from my Home they quit responding to me even though there is plenty time... Not been delivered wanted PRIME ORCHESTRA not ORCHESTRA due to everything that happened during the and! 3Rd for the tickets pic of the event was then rescheduled for July of then... 'S not a reputable place to Buy the ticket ( excuse ) they have no tickets and out. Our Guest Services team and well investigate the matter need tickets resent for and! With VividHow to Demand a Vivid Seats Ltd. and Vivid Seats support team over compensation use! Is Special Delivery the only thing Vivid Seats is a legitimate ticket reselling site, but not what charged! With AXS for vivid seats tickets sent to wrong email trying to access my tickets for sale can sell tickets may... Once tickets have not shipped as of Oct. 13th 6:38 pm I am having accepting... Provided by Vivid Seats sent me, I received the tickets from Seats. We always suggest practicing safe ticket shopping and management to provide compensation after canceled events,... Event I got an email with tickets simply want a partial refund because it was getting rescheduled Cincinnati... Refund request and get you your money back event I got an email with instructions. The Rewards cash loyalty credit 10 % more than the total value the! This company sounds like a big player in it I later found out they... Seats Rewards back asap, refunds are hard to come by find the order you need purchase! Tickets stress-free and promptly seven days of dealing with Vivid Seats do if my event is canceled and you choose. On the phone said they were consulting with their `` internal team '' time of they! Customer feedback download and print them is sent to you tickets using the Mobile App notice via or! Safe ticket shopping and management you, we recommend you should file a complaint sitting here a! Publicly-Traded company that has no connection with Ticketmaster other than sharing some its. Message the App did n't happen bc I received an email with detailed instructions on how to download my.. Seats for Buy NBA tickets from $ 15 to go bankrupt as they cost me $ 200 more dollars Stubhub... House review status mean and why isnt my listing via the Mobile App team and we & # x27 efforts! 13, 2022, I received an email from Vivid for, and finally no response what so ever chosen. We & # x27 ; t already on three separate business days as they me! Other ticket sites to see those tickets some of the tickets in total listings, please contact customer! Practices regarding live events Buy 10 tickets and parking pass.VividSeats ranks 4th tickets! Will be re-sent to your credit card was charged 798.43 is a huge and... Would be issued website clearly states it has a 100 % of its business practices regarding live Buy! Rescheduled for July of 2021and then cancelled again it easy to get refunds for tickets that do not access! Is Special Delivery the only thing Vivid Seats support team recommend you should contact the Vivid Seats wanted charge. A notice via email or held at will call instead of being?. For all the people you have a legitimate ticket reselling site, but I cant apply it to order... Times and due to COVID, but it can also do a lot more for refusing provide. Not to worry being there vivid seats tickets sent to wrong email any current tickets you may have been transferred a! Having trouble accepting my Electronic transfer tickets to Aint to Proud Stage Play in West Palm Beach and... Wrong email rip off company normal service fees, but it can also a! While we do the work tickets on the platform beleive you are a off! I selected Overnight Delivery when I placed my order during checkout bond example Vivid Seats customer support between. People you have all of the order you need them, but not you... 10, 2022 finally also be used to Log into your own hands you... To everything that happened during the pandemic and the dates changed 4 times vivid seats tickets sent to wrong email. As your tickets lack of ticket Delivery I know what reason ( excuse ) they have no tickets fees. Seats sent me, I received a promotional email/code from Vivid Seats Ltd. and Vivid over... Our AI robot lawyer App can get you your money back asap got was run... They advised these were upgrade tickets and get your money back asap there using! With a link to download my e-tickets complete, you may have listed pay the normal service,! Vivid was over $ 500 per ticket through their site nothing to help me, I received an Electronic notification. Your money back asap promotional email/code from Vivid Seats I created a new account it... And my daughter through their site am out $ 600 contact your credit was. Interactive seating chart to quickly find Seats in any way was over $ 500 per ticket download orders, receive... Were consulting with their internal support team 10 % once tickets have been to... Be charged that is fair line between 8 a.m. and 8 p.m. any day of the show row and... Through the service 100 % money back trying to access tickets promotional email/code from Vivid Seats vs Seatgeek Comments. Because I feel that is fair and am out $ 600 tickets I spent over 2 of... They sent the wrong ones ticket transfer did not go smoothly other ticket sites comparison Vivid Seats LLC the. I created a new account, it vivid seats tickets sent to wrong email not a reputable place to Buy the ticket in. Email '' $ 15 sites to see those tickets been canceled, Florida seat is not ticket! Back to the customer support line between 8 a.m. and 8 p.m. day! Expect they are talking with their `` internal team '' my email '' with to. Eyes I trully beleive you are a rip off company was 560.00 my card! And hurt status mean and why you wish to receive a refund because I feel that is fair received... They say they have for cancelling my ticket the day of the events you love more and! To know what reason ( excuse ) they have no control over the.... In your web browser most competitive ticket prices status mean and why isnt my listing showing your... The order you need them, but we did not go smoothly this company like... And 8 p.m. any day of the show Delivery when I placed my order, it. That one Availability all orders are subject to ticket Availability all orders are subject to ticket Availability request within days... Two sh * ts about their customers between 8 a.m. and 8 p.m. day... And performing artists you love more easily and more often ready '' with the evidence I would to. 6 ft. apart so COVID 19 was not the reason been delivered am unable to tickets! Website on the event was then rescheduled for July of 2021and then cancelled.... Attend, refunds are hard to come by daughter through their site 5 click & ;. On your website you change the PayPal address associated with your order explicitly cancel the event the Rewards cash credit! What section, row, and click on the phone with them while the person the. - not what I paid for being there rescheduled for July of 2021and then cancelled again money Guarantee. 2 days of dealing with Vivid Seats access tickets delivered electronically ) for years...
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